Maximising Wireless Profit Program

In-depth examination of areas of critical importance to mobile network operator planning and strategy

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Beyond Quad-play, What Next for MNOs?
2017.12.22
Customer Experience and Connection

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Report

Building on and complementing the quad-play approach.

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Have MNOs Grasped the XaaS Opportunity?
2017.12.04
Customer Experience and Connection

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Report

Examples of some of the latest XaaS offerings from digital and niche players - Have grasped the opportunities available?

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Legacy Services and Revenue Protection Strategies
2017.07.06
Customer Experience and Connection

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Report

Actions being taken by operators around the world to promote their voice and text services.

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Moving From SIM Centricity to an Account Focus
2017.06.26
Customer Experience and Connection

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Report

Encouraging operators to look beyond the SIM to capture additional customer value.

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Connected Cars: Fleet Opportunities for MNOs
2017.04.12
Digital IoT & M2M, Convergence & M2M

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Report

Mobile operators, with their history of providing service to this sector, are well placed to make a fundamental contribution to this market.

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Tailoring Mobile Financial Services to Market Conditions
2017.03.22
Customer Experience and Connection

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Report

How Mobile Financial Service providers have tailored mobile money and mobile payment approaches to different markets.

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Customer Directed Transformation - Pilot
2016.12.31
Customer Experience and Connection

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Report

A Customer Directed Transformation Methodology

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The Connected Car: Opportunities for MNOs
2016.12.23
Digital IoT & M2M, Convergence & M2M

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Report

Opportunities that will be provided by developments in the connected car market - A look at what the major players are doing.

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Building Customer Experience into Products & Services
2016.12.14
Customer Experience and Connection

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Report

How to build the customer into the New Product Development (NPD) process

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Churn Reduction Strategies Update
2016.11.07
Customer Experience and Connection

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Report

What lessons can be drawn for other MNOs seeking to reduce churn on a long term basis.

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IoT Technology and Market Development Update
2016.10.12
Digital IoT & M2M, Convergence & M2M

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Report

Revisiting the different business models used by and available to MNOs that provide M2M and IoT services.

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Personalising vs. Customising: Risks and Rewards
2016.10.05
Customer Experience and Connection

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Report

Looking at the application and potential application of personalisation in the mobile telecoms sector.

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Competing as a Mobile-only Operator in a Converged Market
2016.08.09
Convergence & M2M

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Report

Thinking of convergence from an application rather than a network point of view.

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Transforming Telcos: Evolving Convergence Opportunities
2016.08.02
Convergence & M2M

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Report

Examining the progress of consumer MNO multi-play propositions.

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E-SIMs: Opportunities & Implications for MNOs
2016.05.26
Convergence & M2M

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Report

Identifying potential challenges and opportunities for operators

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Customer Experience Best Practice from Adjacent Sectors
2016.05.16
Customer Experience and Connection

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Report

Examples of successful approaches towards delivering great customer experience drawing on three sectors for comparison; Retailing, Healthcare and Airlines

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New Retention Strategies & Impact Assessment
2016.04.25
Customer Experience and Connection

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Report

A look at the characteristics of the churning market, reasons for churn and means of addressing them

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Placing Customer Experience at the heart of MNO Product Development
2016.03.09
Customer Experience and Connection

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Report

Embedding customer experience deep in the heart of new product development

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Developing Own-Branded MNO OTT Apps
2016.01.29
Innovation

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Report

An assessment of the merits of own-brand solutions compared to partnerships with leading brands

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Impact of Low-cost Smartphones in Low ARPU Markets
2015.12.30
Customer Experience and Connection

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Report

Approaches to delivering smartphone capability affordably in developing markets and the benefits that have resulted

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The reports are thorough and extensive. They give a complete overview on a certain topic and open the mind to new business ideas... It is the most extensive program available for our industry Proximus Belgium
Mobile Market Development 2015