Maximising Wireless Profit Program

In-depth examination of areas of critical importance to mobile network operator planning and strategy

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Beyond Quad-play, What Next for MNOs?
2017.12.22
Customer Experience and Connection

2500.00 EUR

Building on and complementing the quad-play approach.

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Have MNOs Grasped the XaaS Opportunity?
2017.12.04
Customer Experience and Connection

2500.00 EUR

Examples of some of the latest XaaS offerings from digital and niche players - Have grasped the opportunities available?

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Legacy Services and Revenue Protection Strategies
2017.07.06
Customer Experience and Connection

2500.00 EUR

Actions being taken by operators around the world to promote their voice and text services.

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Moving From SIM Centricity to an Account Focus
2017.06.26
Customer Experience and Connection

2500.00 EUR

Encouraging operators to look beyond the SIM to capture additional customer value.

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Tailoring Mobile Financial Services to Market Conditions
2017.03.22
Customer Experience and Connection

2500.00 EUR

How Mobile Financial Service providers have tailored mobile money and mobile payment approaches to different markets.

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Building Customer Experience into Products & Services
2016.12.14
Customer Experience and Connection

2500.00 EUR

How to build the customer into the New Product Development (NPD) process

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Churn Reduction Strategies Update
2016.11.07
Customer Experience and Connection

2500.00 EUR

What lessons can be drawn for other MNOs seeking to reduce churn on a long term basis.

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Personalising vs. Customising: Risks and Rewards
2016.10.05
Customer Experience and Connection

2500.00 EUR

Looking at the application and potential application of personalisation in the mobile telecoms sector.

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Customer Experience Best Practice from Adjacent Sectors
2016.05.16
Customer Experience and Connection

2500.00 EUR

Examples of successful approaches towards delivering great customer experience drawing on three sectors for comparison; Retailing, Healthcare and Airlines

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New Retention Strategies & Impact Assessment
2016.04.25
Customer Experience and Connection

2500.00 EUR

A look at the characteristics of the churning market, reasons for churn and means of addressing them

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Placing Customer Experience at the heart of MNO Product Development
2016.03.09
Customer Experience and Connection

2500.00 EUR

Embedding customer experience deep in the heart of new product development

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Impact of Low-cost Smartphones in Low ARPU Markets
2015.12.30
Customer Experience and Connection

Complimentary
Report

Approaches to delivering smartphone capability affordably in developing markets and the benefits that have resulted

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Winning and Retaining Customers: Childhood to Adulthood
2015.10.21
Customer Experience and Connection

Complimentary
Report

Actions for operators wishing to address the market for children and young adults and retain their custom as they grow up.

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Omni-channel Strategies: The Need for a Single Customer View
2015.10.12
Customer Experience and Connection

Complimentary
Report

A look at some omni-channel implementations (both in the mobile and adjacent sectors) and how operators are using their high street stores to provide a service that is complementary to their online operations.

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Reducing Churn-Part 4: Products and Services
2015.07.08
Customer Experience and Connection, Churn Prevention Strategies

Complimentary
Report

How emerging product and service strategies can help to successfully reduce churn.

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Youth Mobile Financial Services
2015.03.06
Customer Experience and Connection

Complimentary
Report

We examine a number of financial service solutions in order to show how players are responding to the requirements of youth.

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Stimulating ARPU-Part 3: Verizon & SoftBank Case Studies
2015.02.17
Customer Experience and Connection

Complimentary
Report

Reviewing the strategies and the approaches to network development and tariffing, and assessing financial performance with a view to identifying best practice

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Reducing Churn-Part 3: Customer Experience
2015.02.11
Customer Experience and Connection

Complimentary
Report

A closer look how end-to-end customer experience management can successfully reduce churn

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Stimulating ARPU-Part 2: BASE Case Study
2014.12.22
Customer Experience and Connection

Complimentary
Report

Why some operators have consistently sustained ARPU in difficult market conditions

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