In-depth examination of areas of critical importance to mobile network operator planning and strategy
Developments and current best practice in CX and CRM vis-à-vis the use of ML/AI and sentiment analysis to enhance CX and CRM.
See moreA review of the latest MNO loyalty initiatives aimed at keeping MNOs top-of-mind.
See moreEmerging retail trends and challenges that face the telecommunications sector.
See moreA review of early 5G consumer mobile, broadband and fixed wireless propositions.
See moreA review of some specific operator initiatives currently being deployed to drive ARPU.
See moreA look at Network Operator Content Plays vis-a-vis the Digital Players - FAANG, Spotify.
See morePractical issues addressing the deployment of 5G. Opportunities for reducing or deferring costs while meeting consumer demands.
See moreBest practice in the creation and deployment of digital services.
See moreGoing beyond quad-play and venturing into new sectors, alone or in partnership.
See moreVarying operator approaches in the developed and developing world aimed at sustaining revenues.
See moreProductivity and quality customer service metrics + NPS, CES CSAT
See moreExamining the range of channel choices available to Market Service Providers (MSPs)
See moreA look at the processes and disciplines required for the successful identification and selection of new services.
See moreGDPR - Overview - Regulator Approaches - MNO Experience Handling Breaches & Working Towards Compliance.
See moreA review of senior propositions and how to meet the needs of an increasingly tech savvy and financially secure segment.
See moreA look at actions taken by three major MNOs to improve customer care and compare their CLVs with other operators operating in the same markets.
See more
