In-depth examination of areas of critical importance to mobile network operator planning and strategy
Best practice in the creation and deployment of digital services.
See moreGoing beyond quad-play and venturing into new sectors, alone or in partnership.
See moreVarying operator approaches in the developed and developing world aimed at sustaining revenues.
See moreProductivity and quality customer service metrics + NPS, CES CSAT
See moreExamining the range of channel choices available to Market Service Providers (MSPs)
See moreA look at the processes and disciplines required for the successful identification and selection of new services.
See moreGDPR - Overview - Regulator Approaches - MNO Experience Handling Breaches & Working Towards Compliance.
See moreA review of senior propositions and how to meet the needs of an increasingly tech savvy and financially secure segment.
See moreA look at actions taken by three major MNOs to improve customer care and compare their CLVs with other operators operating in the same markets.
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