Maximising Wireless Profit Program

In-depth examination of areas of critical importance to mobile network operator planning and strategy

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Developing Own-Branded MNO OTT Apps
2016.01.29
Innovation

2500.00 EUR

An assessment of the merits of own-brand solutions compared to partnerships with leading brands

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Placing Customer Experience at the heart of MNO Product Development
2016.03.09
Customer Experience and Connection

2500.00 EUR

Embedding customer experience deep in the heart of new product development

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MNO Opportunities Arising From Mobile Ad Blocking
2016.04.01
Operations and Management

2500.00 EUR

Approaches to mobile ad blocking and its potential to improve the customer online experience, free network capacity and win third party revenues

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New Retention Strategies & Impact Assessment
2016.04.25
Customer Experience and Connection

2500.00 EUR

A look at the characteristics of the churning market, reasons for churn and means of addressing them

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Privacy & Security: Duty of Care in a Digital Environment
2016.04.29
Operations and Management

2500.00 EUR

How best practice operators are dealing with their customers’ concerns over data privacy

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Customer Experience Best Practice from Adjacent Sectors
2016.05.16
Customer Experience and Connection

2500.00 EUR

Examples of successful approaches towards delivering great customer experience drawing on three sectors for comparison; Retailing, Healthcare and Airlines

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E-SIMs: Opportunities & Implications for MNOs
2016.05.26
Convergence & M2M

2500.00 EUR

Identifying potential challenges and opportunities for operators

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Digital MNO Acquisition: Probability & Consequences
2016.07.05
Direction, Strategy and Brand Differentiation

2500.00 EUR

Would MNO acquisition by an OTT player free it from current market limitations leading to a new golden age or consign it to history from a market relevance perspective? MNOs may need to a...

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Numbers vs. Value: Commercial Implications of Marginal Customers
2016.07.13
Direction, Strategy and Brand Differentiation

2500.00 EUR

Essential reading for any MNO facing falling market prices and a growing marginal customer base.

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Transforming Telcos: Evolving Convergence Opportunities
2016.08.02
Convergence & M2M

2500.00 EUR

Examining the progress of consumer MNO multi-play propositions.

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Competing as a Mobile-only Operator in a Converged Market
2016.08.09
Convergence & M2M

2500.00 EUR

Thinking of convergence from an application rather than a network point of view.

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Cross-selling and Upselling With Content & Adjacent Services
2016.08.16
Direction, Strategy and Brand Differentiation

2500.00 EUR

A look at approaches taken by a number of operators to cross-sell digital services.

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Alternative Device Distribution Models
2016.09.07
Operations and Management

2500.00 EUR

A look at recent developments in device financing and distribution.

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Personalising vs. Customising: Risks and Rewards
2016.10.05
Customer Experience and Connection

2500.00 EUR

Looking at the application and potential application of personalisation in the mobile telecoms sector.

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IoT Technology and Market Development Update
2016.10.12
Digital IoT & M2M, Convergence & M2M

2500.00 EUR

Revisiting the different business models used by and available to MNOs that provide M2M and IoT services.

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Customer Value Management Best Practice
2016.10.18
Operations and Management

2500.00 EUR

Insights as to how MNOs can achieve organisation-wide focus on Customer Value Management.

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Next Generation Social Media Strategies for MNOs
2016.11.02
Direction, Strategy and Brand Differentiation

2500.00 EUR

How MNOs should adapt their strategies to the next generation trends in social media.

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Churn Reduction Strategies Update
2016.11.07
Customer Experience and Connection

2500.00 EUR

What lessons can be drawn for other MNOs seeking to reduce churn on a long term basis.

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Dealing With Disruption: Improving MNO Agility
2016.11.22
Operations and Management

2500.00 EUR

Steps that could be taken to increase operator agility in the context of digital.

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Building Customer Experience into Products & Services
2016.12.14
Customer Experience and Connection

2500.00 EUR

How to build the customer into the New Product Development (NPD) process

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Our Clients

The reports are thorough and extensive. They give a complete overview on a certain topic and open the mind to new business ideas... It is the most extensive program available for our industry Proximus Belgium
Mobile Market Development 2015