Maximising Wireless Profit Program

In-depth examination of areas of critical importance to mobile network operator planning and strategy

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Preparing for Continuous Disruption
2017.12.21
Direction, Strategy and Brand Differentiation

Complimentary
Report

Approaches to continuous disruption in order to guide operator efforts to future-proof their business.

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Beyond NPS: Agile Responses to Customer Experience
2017.10.27
Direction, Strategy and Brand Differentiation

Complimentary
Report

A guide for operators looking to become more responsive to customers in order to build positive and differentiating CX.

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Benefits of Real-time Contextual Offers to Mobile Customers
2017.07.25
Direction, Strategy and Brand Differentiation

Complimentary
Report

Three customer value management marketing platforms utilising real-time notifications.

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MNO Approaches to Direct Carrier Billing
2017.05.10
Direction, Strategy and Brand Differentiation

Complimentary
Report

Direct carrier billing (DCB) opportunities for operators and options available.

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Consolidation Prospects and Implications for 5G
2017.05.08
Direction, Strategy and Brand Differentiation

Complimentary
Report

Report looking at the MNO justification for consolidation in the context of 5G, Digital Disintermediation and Regulation.

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Connected Cars: Fleet Opportunities for MNOs
2017.04.12
Digital IoT & M2M, Convergence & M2M

Complimentary
Report

Mobile operators, with their history of providing service to this sector, are well placed to make a fundamental contribution to this market.

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Addressing Enterprises Through Enabling MVNOs
2017.02.08
Direction, Strategy and Brand Differentiation

Complimentary
Report

Highlighting developments in enterprise MVNO space and opportunity for MNOs to benefit.

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Customer Directed Transformation - Pilot
2016.12.31
Customer Experience and Connection

Complimentary
Report

A Customer Directed Transformation Methodology

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FreedomPop: Threats and Opportunities from Low-end Market Disruption
2016.12.27
Direction, Strategy and Brand Differentiation

Complimentary
Report

Examining FreedomPop through the lens of asymmetric disruptive competition.

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The Connected Car: Opportunities for MNOs
2016.12.23
Digital IoT & M2M, Convergence & M2M

Complimentary
Report

Opportunities that will be provided by developments in the connected car market - A look at what the major players are doing.

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Global Digital Players - Threat and Opportunity Update
2016.12.22
Direction, Strategy and Brand Differentiation

Complimentary
Report

A look at the (current) five largest global digital players and the potential opportunities and threats they present.

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Building Customer Experience into Products & Services
2016.12.14
Customer Experience and Connection

Complimentary
Report

How to build the customer into the New Product Development (NPD) process

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Dealing With Disruption: Improving MNO Agility
2016.11.22
Operations and Management

Complimentary
Report

Steps that could be taken to increase operator agility in the context of digital.

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Churn Reduction Strategies Update
2016.11.07
Customer Experience and Connection

Complimentary
Report

What lessons can be drawn for other MNOs seeking to reduce churn on a long term basis.

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Next Generation Social Media Strategies for MNOs
2016.11.02
Direction, Strategy and Brand Differentiation

Complimentary
Report

How MNOs should adapt their strategies to the next generation trends in social media.

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Customer Value Management Best Practice
2016.10.18
Operations and Management

Complimentary
Report

Insights as to how MNOs can achieve organisation-wide focus on Customer Value Management.

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IoT Technology and Market Development Update
2016.10.12
Digital IoT & M2M, Convergence & M2M

Complimentary
Report

Revisiting the different business models used by and available to MNOs that provide M2M and IoT services.

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Personalising vs. Customising: Risks and Rewards
2016.10.05
Customer Experience and Connection

Complimentary
Report

Looking at the application and potential application of personalisation in the mobile telecoms sector.

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Alternative Device Distribution Models
2016.09.07
Operations and Management

Complimentary
Report

A look at recent developments in device financing and distribution.

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Cross-selling and Upselling With Content & Adjacent Services
2016.08.16
Direction, Strategy and Brand Differentiation

Complimentary
Report

A look at approaches taken by a number of operators to cross-sell digital services.

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Our Clients

A valuable program, differentiated by its best practice case study approach. Many external providers supply regular updates on MNO KPIs, but it's how operators are approaching these issues we want to know about Orange Group
Mobile Market Development 2015