How to Avoid Negative Regulator Interventions
2018.12.13   |   59 pages   |   Key Commercial Enablers

Author:
Jon Newman


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Fines faced by network operators for breaches of security, abuse of market power or failure to comply with licence obligations, are becoming larger and being applied more rigorously.

  • As well as telecoms regulators, competition authorities and other bodies are also increasingly intervening in the sector.

While fines and dealing with regulators can be a distraction from running the business effectively, the potential harm to reputations and subsequent customer reaction to such interventions can be far more damaging in revenue and growth terms.

By increasing diligence and taking the right approach, Mobile Market Development believes operators can reduce the risk and improve their ability to manage their own future I the best interests of all stakeholders.

This report examines a number of interventions over a period of years, so that the common themes can be understood, and management approaches can be updated to minimise any negative impacts from such events.  The report should be read and acted on by any MNO that could benefit from reviewing its own approach to working with regulators.

 

Companies: Teléfonica, BT, Openreach, MTN, TalkTalk, Vodafone, Orange, MOOV, Sorenson Communications, Eir, Telstra, Reliance Jio, Bharti, Idea, SFR, Altice, T-Mobile,

Countries: Spain, UK, Nigeria, Côte d'Ivoire, USA, Ireland, Australia, India, France, Netherlands, Japan, UAE, Europe

Keywords: minorities, fine, consumer interest, cyber attack, compliance, SIMs, abuse, Regulator, administrative, sanction, diligence, quality of service, security, video relay service, market power, CDMA, resolution, third-party services, false audible ringing, sue, appeal, priorities, penalty, national broadband plan, margin squeeze, merger rules, deterrent, non-compliance, universal service obligation, reputation, anti-competitive, offense, SIM registration, 4G, gun-jumping, transparency, consumer protection, evolution,

1

Overview

1

2

Introduction

2

2.1

Background to the Report

2

2.2

Report Content

2

2.3

Currency and Conversions

2

2.4

Further Questions and Feedback

3

3

Telecoms Regulation Background

4

3.1

The Context for Telecoms Regulation

4

3.1.1

Telecoms Regulation in the US

4

3.1.2

Telecoms Regulation in Europe

5

3.1.3

Telecoms Regulation in Other Markets

6

3.2

Classifying Regulator Types

7

3.2.1

Historical Regulator Classification

7

3.2.2

Regulator Types Today

8

4

Telecoms Sector Regulatory Action

11

4.1

Introduction

11

4.2

Telefónica in Spain in 2007

12

4.2.1

Background to Judgment

12

4.2.2

Market Impact

12

4.2.3

Learnings from Case

13

4.3

BT in the UK in 2015

13

4.3.1

Background to Judgment

13

4.3.2

Market Impact

15

4.3.3

Learnings from Case

16

4.4

EE in the UK in 2015

16

4.4.1

Background to Judgment

16

4.4.2

Market Impact

17

4.4.3

Learnings from Case

19

4.5

MTN in Nigeria in 2015

20

4.5.1

Background to Judgment

20

4.5.2

Market Impact

21

4.5.3

Learnings from Case

22

4.6

TalkTalk in the UK in 2016

23

4.6.1

Background to Judgment

23

4.6.2

Market Impact

25

4.6.3

Learnings from Case

26

4.7

Vodafone in the UK in 2016

27

4.7.1

Background to Judgment

27

4.7.2

Market Impact

28

4.7.3

Learnings from Case

29

4.8

BT in the UK in 2017

30

4.8.1

Background to Judgment

30

4.8.2

Market Impact

31

4.8.3

Learnings from Case

33

4.9

Orange, MTN And MOOV in Côte d’Ivoire in 2017

34

4.9.1

Background to Judgment

34

4.9.2

Market Impact

35

4.9.3

Learnings from Case

36

4.10

Sorenson Communications in the USA in 2017

37

4.10.1

Background to Judgment

37

4.10.2

Market Impact

37

4.10.3

Learnings from Case

38

4.11

Eir in Ireland in 2017

38

4.11.1

Background to Judgment

38

4.11.2

Market Impact

40

4.11.3

Learnings from Case

40

4.12

Telstra in Australia in 2018

41

4.12.1

Background to Judgment

41

4.12.2

Market Impact

43

4.12.3

Learnings from Case

44

4.13

Reliance Jio, Bharti, Idea & Vodafone in India in 2018

44

4.13.1

Background to Judgment

44

4.13.2

Market Impact

47

4.13.3

Learnings from Case

47

4.14

SFR in France in 2018

48

4.14.1

Background to Judgment

48

4.14.2

Market Impact

49

4.14.3

Learnings from Case

49

4.15

Altice in the Netherlands in 2018

50

4.15.1

Background to Judgment

50

4.15.2

Market Impact

50

4.15.3

Learnings from Case

51

4.16

T-Mobile in the USA in 2018

51

4.16.1

Background to Judgment

51

4.16.2

Market Impact

53

4.16.3

Learnings from Case

53

5

Summary of Learnings

54

6

Recommendations for Operators

56

 

Appendix – Feedback Questions

57

Our Clients

A valuable program, differentiated by its best practice case study approach. Many external providers supply regular updates on MNO KPIs, but it's how operators are approaching these issues we want to know about Orange Group
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