Telco Digital Transformation Progress Review
2019.11.29   |   32 pages   |   Digital Transformation

Author:
Nicola Warren


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Key Infographic

Introduction

MNOs are progressing with digital transformations, often focused on reducing costs and improving customer experience in the first instance. Fewer operators are developing into true digital service providers, driving growth by innovating beyond their core business. This report examines factors that can hold operators back on their transformation journeys and includes examples of MNO approaches to such challenges.

Three i3

 

Companies: Spark, Elisa, T-Mobile, Boston Consulting Group, IDC, Infosys,

Countries: New Zealand, Finland, USA, Global,

Keywords: continuous learning, openness, customer centricity, culture, transformation archetypes, continuous improvement, innovation, strategy, transformation paths, digial ready, agile, application programming interface, API, processes, workforce, digital transformation, collaboration, chief digital officer, flexibility, digital KPIs, systems thinking, human operating system, digital maturity, digital services provider, agile@scale,

1

Overview

1

1.1

Key Infographic

1

1.2

Introduction

1

1.3

Three i3    …

1

2

Background and Content

2

2.1

Background to the Report

2

2.2

Report Content

2

2.3

Currency and Conversions

3

2.4

Further Questions and Feedback

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3

Digital Transformation Progress

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3.1

Introduction

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3.2

Progress in Telecommunications

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3.3

Transformation Approaches

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4

Common Transformation Barriers

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4.1

Introduction

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4.2

Non-aligned Company Culture

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4.3

Lack of Holistic Digital Transformation Strategy

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4.4

Digital Workforce Deficiencies

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4.5

Limited or Unrestrained Openness

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5

Digital Transformation Cases

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5.1

T-Mobile, USA

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5.1.1

Introduction

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5.1.2

Key Transformation Enablers

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5.2

Spark, New Zealand

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5.2.1

Introduction

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5.2.2

Key Transformation Enablers

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5.3

Elisa, Finland

25

5.3.1

Introduction

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5.3.2

Key Transformation Enablers

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6

Findings

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7

Recommendations

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